Eligible Customers will receive a new Phone at no charge at the time that an eligible Customer first establishes a SafeLink Lifeline plan. Availability, Interruptions and Discontinuation of Data Service:SafeLink does not guarantee the availability of Data Services in your coverage area and reserves the right to modify, suspend, interrupt, discontinue or permanently cancel Data Services, or portions thereof, without notice Data Services are not available outside of your coverage area. During the limited warranty period, SafeLink will replace or repair, at our sole option, any defective Products or parts (except as excluded below), or any Products or parts that will not properly operate for their intended use (except as excluded below) with new or refurbished replacement Products or parts if such replacement or repair is needed because of Product malfunction or failure during normal usage. Calls will not be limited to local calling areas and there will be no toll charges. Customers in the Commonwealth of Puerto Rico who have a problem with their SafeLink Service and are unable to resolve it by contacting our Customer Care Department may contact the Telecommunications Regulatory Board of Puerto Rico, by calling 1-866-578-5500. Except as expressly provided in section I, in the event any provision contained in this Agreement is deemed unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. Service providers in all 56 states and territories (with the exception of the National Lifeline Accountability Database (NLAD) opt-out states) must use the NV when helping consumers apply to Lifeline. If your return meets the above requirements and you have requested an exchange for a device that costs more, you will have to pay the difference in price between the phone you are returning and the new phone you are seeking to purchase. No refunds or discounts will be given for (i) unused Service balances that expire by your Service End Date; (ii) unused Service balances on your SafeLink phone if it is lost or stolen; or (iii) Services purchased that are not compatible or supported by your SafeLink phone. 13. 30-Day Waiting Period for an Enrollment Request for the California Lifeline Discounts for Phone Service: When a consumer submits an enrollment request to receive the California Lifeline discounts for cell phone service the consumer has to wait up to thirty (30) days to submit another enrollment request. Your high speed data will be restored once your next 30-day plan cycle begins unless you purchase a new service card prior to the start of your next 30-day plan cycle. We may investigate, and may ask you to provide an explanation, to determine whether such usage violates these Terms and Conditions. Persons with communications disabilities can still reach 911 services by either (1) calling 911 directly using a TTY over the cellular network or from a landline telephone, or (2) sending a text message to 911 directly (in areas where text-to-911 is available) from a wireless device, or (3) using relay services to place a TTY or captioned telephone service (CTS) call from a wireless phone over the cellular network or from a landline telephone, or (4) using relay services to place a IP Relay or IP CTS call over a cellular data or other IP network. Roaming occurs when a subscriber of one wireless service provider uses the facilities of another wireless service provider. ILD Service provided by these third parties may not be the same as service provided in the United States or by other international long distance carriers. YOU CANNOT PROCEED TO ARBITRATION UNLESS YOU PROVIDE THIS INFORMATION. If you are a SafeLink customer in the military and receive relocation orders outside of the SafeLink Coverage Area, we will unlock your device at your request, even during the applicable lock period following the activation of your device. SafeLink users will not receive any additional benefit by purchasing a Double Minute card. Avoid sending any dark or blurry copies or pictures. SafeLink Wireless takes the security of your personal information very seriously. Limitations of Service and Use of Equipment. If your data speed is reduced, the reduced speed may impact the functionality of some data applications, such as streaming audio or video or web browsing. Click here to complete your application with the National Verifier. PO Box 7081 London, KY 40742 Call This option is only available if you DO NOT have to provide proof documentation. Free or Discounted Phone** or SIM Card More Legal, Privacy Policy Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers if they contribute more than $10 and less than $50 toward the purchase price. TracFone Lifeline Customers will have access to operator services commensurate with those provided to its retail customers. Airtime minutes or data units will be deducted for all time during which your SafeLink Phone is connected to, or using, the wireless system of any Carrier. APN Settings For purposes of the Lifeline Program, the term Tribal Lands includes any Federally recognized Indian Tribes reservation, pueblo, or colony, including former reservations in Oklahoma, Alaska Native regions established pursuant to the Alaska Native Claims Settlement Act (85 Stat. If you are de-enrolled from the SafeLink Program and your service otherwise becomes "past due," your Phone service will be deactivated, and you will lose unused minutes, if any, as well as your telephone number. You will be redirected to your state's Lifeline online application form. SafeLink neither assumes nor authorizes any authorized service center or any other person or entity to assume for it any other obligation or liability beyond that which is expressly provided for in this limited warranty including the provider or seller of any extended warranty or service agreement. All California Lifeline services may access 800 or other toll-free services. For assistance or more information, please contact SafeLink Customer Care at 1-800-SafeLink (1-800-723-3546). SafeLinks limit of liability under this limited warranty is the actual cash value of the Product at the time the Purchaser returns the Product to SafeLink for repair, determined by the price paid by the Purchaser for the Product less a reasonable amount for usage. You expressly agree and acknowledge that use of Data Services is at your sole risk and that you may be exposed to content from various sources that may be harmful or malicious. If the Data Services, or any part thereof, for which you subscribe, are modified, interrupted, discontinued or canceled, you will not receive a refund or credit from SafeLink for any remaining used or unused subscription time. Budget Budget Premium SMS refers to text messages that are sent to a designated "short code" or buying or attempting to buy SMS services from anyone other than SafeLink. MOBILE IDENTITY PROTECTION, https://www.tfwunlockpolicy.com/wps/portal/home/. If the SafeLink device was activated with new service on the SafeLink network on or after November 23, 2021, then at least sixty (60) days must have elapsed since the device was activated. Any 900/976 charges inadvertently or mistakenly incurred will be subject to a free one-time billing adjustment. It will not allow you to place calls to all destinations or to all countries. There will be no service contracts, term commitments or early termination fees or penalties associated with any SafeLink plan. You may purchase from SafeLink ring tones, graphics and certain information services. To recertify using your Tribal ID number, call (800) 234-9437 and press 1 to talk to a live agent. Instead, you can simply apply for SafeLink's services and hope for the best. Use of a wireless system typically begins when you press the "send," "call" or other key to initiate or answer a call, and does not end until you press the "end" key or the call is otherwise terminated. A COURT WILL HAVE AUTHORITY TO ENFORCE THIS PARAGRAPH INCLUDING BY ENTERING AN INJUNCTION TO PROHIBIT FILINGS IN VIOLATION OF THIS PARAGRAPH. Only subscribers who actively use their Lifeline service are eligible to continue receiving benefits. You agree that neither we nor our employees, vendors, suppliers, or licensors are responsible for any damages you may suffer or incur resulting from: (a) any Product or Service provided to you by or manufactured by a third party; (b) any act or omission by another party; (c) providing or failing to provide a Service, including, but not limited to, deficiencies or problems with a phone or Service coverage (for example, dropped, blocked, interrupted Service, etc. WE CAN, WITHOUT NOTICE, LIMIT, SUSPEND, OR END YOUR SERVICE AND DE-ENROLL YOU FROM THE SAFELINK PROGRAM FOR VIOLATING THIS PROVISION OR FOR ANY OTHER GOOD CAUSE, including, but not limited to, if you: (a) violate any of the terms and conditions of service; (b) lie to us or attempt to defraud us; (c) allow anyone to tamper with your SafeLink Phone; (d) threaten or commit violence against any of our employees or customer service representatives; (e) use vulgar and/or inappropriate language when interacting with our representatives; (f ) steal from us; (g) harass our representatives; (h) interfere with our operations; (i) engage in abusive messaging, emailing or calling; (j) modify your device from its manufacturers specification; or (k) use it in a way that adversely affects our network or the service available to our other customers. WE'LL ALSO PAY ANY ADMINISTRATIVE AND ARBITRATOR FEES CHARGED BY THE ARBITRATION TRIBUNAL. A customer engaged in any unauthorized use of SafeLink Service may have his/her Service terminated, without prior notice. These remedies are the Purchasers exclusive remedies for breach of warranty. 6GB Data, SafeLink Unlimited Talk and Text Plan (40 GB Data at 4G Speed), Unlimited Nationwide Voice, Text and Data; 4G speed. Please be aware that dialing 911 via Wi-Fi Calling requires access to the internet and operates differently than traditional 911 calling services. To learn more about the Types of Personal Information we collect, please visit our Privacy Policy at SafeLinkWireless.com/privacypolicy . You may need to submit documents proving your eligibility for approval. Any unused Service Balance(s) that exist at the time you refill your Service and/or at your Service End date will not carry over or accumulate. SafeLink ILD Service may be provided by other carriers, many of whom may not have a direct contractual relationship or service level agreements with SafeLink. SafeLink $10 Global International Calling Card.SafeLink offers a $10 Global Calling Card that must be used with another SafeLink Service Plan in order for it to work. If you access, use or download third party apps by using Data Services, you agree and authorize SafeLink and the network Carrier to provide information related to such use. Any web content or application you purchase and download may only be used or viewed on the SafeLink phone used to purchase and download the content and cannot be transferred to another phone or device, including a new SafeLink phone. I am now going to try and start calling the National Verifier.The National Verifier is a system designed to get potential . To determine whether your purchase is eligible for return, please contact the store where you originally made your purchase. I did call Safelink again, and apparently I was de-enrolled from the EBB. Data Services for Unlimited Plans. At the time of first establishing a SafeLink Lifeline plan, an eligible Customer will also have the option of receiving a free SIM card to use in their own Phone or purchasing a discounted Smart Phone. A group of states and territories received access to the system at a specific time. 14. IN THE EVENT OF LITIGATION, THIS PARAGRAPH MAY BE FILED TO SHOW A WRITTEN CONSENT TO A TRIAL BY THE COURT. Wi-Fi Calling may be available only on phones that are Wi-Fi Calling capable and that have a Wi-Fi Calling enabled SIM card (depending on the Carrier). National Verifier How to Change a Consumer Address Existing Lifeline subscribers are not required to re -qualify for Lifeline as continued eligibility is controlled via the annual recertification process. In addition, if SafeLink determines, in its sole discretion, that you have violated these prohibitions, SafeLink will permanently de-enroll you from the SafeLink Program, permanently deactivate your Phone, and permanently flag your personal information so that you may not re-enroll in the SafeLink Program in the future. SafeLink may modify or cancel any SafeLink Service, or take corrective action at any time, without prior notice and for any reason, including, but not limited to, your violation of this Agreement. You should not send original documents to SafeLink. All SafeLink Customers will have access to 911 and/or E911 emergency calling services in compliance with federal and state requirements. 6. SafeLink will also conduct recertification drives for each state according to its rules. This Agreement constitutes the entire Agreement between You and TracFone Wireless, Inc. with respect to any SafeLink Product and/or Service. Per call charges are rounded up to the next whole penny. When purchasing Double Minutes, all SafeLink customers automatically receive Double Minute benefits on any purchases of additional airtime. YOU MAY CHOOSE TO BE REPRESENTED BY AN ATTORNEY OR OTHER PERSON AS PART OF THIS PROCESS, BUT IF YOU DO YOU MUST SUBMIT A LETTER OR THE FORM AVAILABLE AT: https://www.tracfonewirelessinc.com/attorneyauthorizationform. All SafeLink plans supported by the California Lifeline program will provide at least 500 minutes or at least 1,000 minutes, depending on the amount of Lifeline support. SafeLink will provide access to 411 directory assistance through its underlying providers. In the event of termination for any other unauthorized usage, Customer will forfeit unused airtime and service and Customer will not be entitled to receive a refund for Customers SafeLink Product or for any unused airtime and service. Note that certain customers who enrolled prior to December 1, 2019, and received more than 350 minutes per month, may have their additional voice minutes grandfathered in. Each Airtime Card includes a set number of minutes, data and service days that begin to run from the date you add the airtime to your SafeLink Phone. Non-Rated Content.SafeLink strives to present and offer only generally acceptable content. "Usage" includes any of the following: making a call; answering a call from someone other than SafeLink; sending a text message; using data services; retrieving your pending minutes by pressing 555; completing the annual recertification process; purchasing airtime or data; or otherwise informing SafeLink that you wish to continue participating in the SafeLink Program by contacting our Customer Care Department at 1-800-723-3546. When you use, download or install web content and apps sold by a third party, you may be subject to additional terms and conditions or terms of use between you and the third party seller. Minutes, texts, data and Service days do not have cash value and do not accumulate. Airtime minutes are deducted for all incoming and outgoing calls, including incoming call waiting calls, simultaneous calls, calls to toll free numbers including Customer Care, 411 and to access your voicemail. All reported lost and stolen phones will be permanently deactivated. The limited warranty extends only to Purchasers who purchase the Product in its original packaging from an authorized dealer. Contact Us If a device has physical or liquid damage, it cannot be returned and a credit will not be issued. You may be charged applicable taxes and fees at the time of purchase in certain areas. Refilling your Service:Customers SafeLink Unlimited will only operate when your Service is active and you have a positive Service balance in your account. Data Plans for SafeLink Smartphones.SafeLink smartphone customers may purchase TracFone Data Cards which will provide a specified amount of data access. Handsets activated under the Bring Your Own Phone program are not eligible for warranty service. The National Verifier will utilize data from program databases and subscribers' records to make eligibility determinations. ACP is a temporary emergency federal government benefit program operated by the Federal Communications Commission. If you cancel or attempt to cancel a Data Service download, a subscription purchase or a multi-media message in progress, or if this process is otherwise interrupted through no action on your part, you may nevertheless be charged in accordance with the terms and conditions set forth herein. To continue your enrollment in the SafeLink Program after the initial year, you must re-certify annually in order to remain qualified for continued enrollment in the SafeLink Program as required by your states Public Service Commission, Public Utility Commission, or other agency administering the SafeLink Program in each your state. Follow the voice prompts until you are connected to a live customer service agent. SafeLink does not guarantee coverage or service availability. (c) The device has not been reported stolen or lost, and there are not indicators of fraud. The Federal Communications Commission (FCC) is now using a National Lifeline Eligibility Verifier to review an applicant's Lifeline eligibility. Any charges or fees for operator services will be disclosed to Lifeline Customers. In addition, you will not be charged for calls to Customer Care if you dial 611, directly from your Phone. However, the California Lifeline fund will pay for no more than two service connection fees (whether with SafeLink or any other wireless service provider) per household per year. This could affect your stored data, devices programming or how you may be able to use the Phone. To prove your household income meets the federal poverty guidelines, you will need to upload one of the following documents in the National Verifier: The prior year's state, federal, or tribal tax return. (4) IF EITHER OF US INTENDS TO SEEK ARBITRATION UNDER THIS AGREEMENT, THE PARTY SEEKING ARBITRATION MUST FIRST NOTIFY THE OTHER PARTY OF THE DISPUTE IN WRITING AT LEAST 60 DAYS IN ADVANCE OF INITIATING THE ARBITRATION. Unlocking a SafeLink device refers to disabling software that would otherwise prevent you from activating the device on another carriers network. 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