Royal Elite Vacation Club | Playa del Carmen. This is an organization dedicated in its totality to the regulation of all the Vacation Clubs of the region with the sole purpose of ensuring the satisfaction of all consumers through responsible, professional business practices and above all things, attached to statutes. Find the closest pet friendly vacation rentals nearby. It has been a few weeks and still no refund. Telephone No. customerservice10@royalelite.com, customerservice11@royalelite.com, customerservice12@royalelite.com Submit a complaint and get your issue resolved. 2022 All content rights reserved by Royal Elite. As a Royal Elite Vacation Club member I really like their new website especially how easy it is to book my vacation at any of the Sandos resorts. Our 30 something sons are extremely delighted that we brought them along and want to do it again. In addition, the sales lady told us that we would get discounts on airfare and be able to rent our unused weeks. 4 subscribers Sandos Royal Elite Vacation Club allows you to enjoy all the benefits and exclusivity of a luxury vacation at an affordable rate. It has been a few weeks and still no refund. All official accounts of Sandos and Royal Elite don't have a personalized name, example: All our official accounts describe the position of our staff, example: customerservice@royalelite.com, reservas@royalelite.com, Finanzas@royalelite.com. They convince you to try it out. Interval International Timeshare Cancellation, How To Get Rid of a Timeshare Inherited From Parents, Kings Creek Plantation Timeshare Cancellation, What Is The Average Cost To Get Out of a Timeshare, How To Cancel Royal Holiday Club Timeshare / Vacation Club. We use dedicated people and clever technology to safeguard our platform. Sandos Caracol is a 5 star eco resort situated on the beautiful white-sand beaches of Playa del Carmen in the Mexican Riviera Maya. In regard to your comments about the Vacation club, we made a research about it and we could detect it as you well say, the request for cancellation was made within 5 days. I understand that my permission described herein overrides my listing on any state or federal do not call list and any prior listing on the do not call lists of our partners and is optional. We were convinced, or more like coerced, into making the purchase. 35 Royal Elite Vacation Club reviews. I still have the Reps. email address who sold us the weeks in April 2011, and have emailed her - whom we trusted, and have been told a variety of stories. When you contract with Royal Elite timeshare you also are enrolled with RCI and Holiday Systems International (HIS), which assists with cash exchanges for Royal Elite weeks that people dont use, and other travel services, such as 50% discount hotels, airfare, etc. Royal Elite Timeshare scams are very common, since thats one of the most fraudulent companies in Mexico. We arrived at 13 hs and the check in was at 15hs. Our work is based on a Contingency Basis: NO RESULTS, NO PAY. We knew the sales person was most likely misrepresenting information. * From Canad/Usa: [protected] Royal Elite Vacation Club Review of Sandos Playacar Reviewed February 8, 2016 We have stayed at Sandos Caracol twice and Sandos Playacar once and decided it was time to look into the Royal Elite Club because we will be coming back! Please feel free to contact us: When we looked more deeply into these complaints, we found several negative reviews of the Royal Elite Vacation Club program. Soto all you unsuspecting people who stay at any of the Sandos ResortsWARNING! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. However, since, No written confirmation that our contract was canceled.. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Claim that they can resell a previously owned timeshare for a profit and use that money to pay for the new membership at Royal Elite Vacation Club. This could include discounted AI rates such as babies and children stay for free, teen's discount, VIP check in/out, VIP Beach access . Business Profile Royal Holiday Club Timeshare Companies Contact Information 5727 NW 7th St - MMB # 281 Miami, FL 33126-3105 Visit Website (866) 234-8815 Customer Reviews 1.89/5 Average of 37. Add a header to begin generating the table of contents, Use of high-pressure sales tactics in the buying phase, Little to no customer service in attempts to resolve problems or acquire refunds, Overall bait-and-switch practices and fraudulent-seeming behavior, While the resort is great and the staff(not Royal Elite sales) was friendly, I would never step foot on any Sandos property due to the Royal Elite vacation club game. * E-mail address: finanzas@royalelite.com Put in writing you want your contract canceled and it is canceled. They acknowledge that we canceled within 5 business days. Clients can often book the vacation cheaper online without using their timeshare, than with booking their timeshare and paying the maintenance fees and all-inclusive fees. Here are 8 tips for writing great reviews. Hi, Jun 26, 2015 If you vacation annually in the same place and want to save money in the long run then timeshare is for you. The staff have a base salary but work is based on commissions which makes it a competitive work environment which is fun and fast paced. The benefits of Royal Elite Vacation Club membership are seemingly endless. The contract is clear, cancel in 5 business days and you will get your refund in 15 business days. Quality Control Department? Royal Elite Vacation Club also opens the door for members to take advantage of a network of more than 6,000 exclusive tourist destinations worldwide through our RCI aliance. TimeshareExitCompanies.com is not a law firm. Read full review of Royal Elite and 3 comments. Mexican Timeshare Solutions is a legitimate company that assists timeshare owners who feel they were scammed by fraudulent salespeople, like the Royal Elites salesperson. Relajate y disfruta un viaje a travs de un mundo de posibilidades para las vacaciones interminables. Tel: [protected] Ext 3200 Also a co-worker has a membership with Royal Elite Vacation Club and has no trouble using her membership. We were told so many stories, since December 2011 I have emailed, telephoned to speak with someone anyone over this, we cannot find a company to rent back our weeks, I cannot get hold of anyone from REE to exchange these either. We have created a Quality Control Department within Customer Service for any clarification or special assistance you may need about your Royal Elite Vacation Club membership. Can You Get Rid of a Sunset Group Timeshare? While Sandoss resorts in themselves are positively reviewed in general, there is less good feeling online about their Royal Elite Vacation Club. Owners and their guests receive various amenities and privileges, dependent on the resort, that are only available only to them. There are no surprises whatsoever. After our first night we woke up flooded! We brought a 10 year membership from Royal Elite. I get better airfare and hotel rates by booking it myself. Companies can ask for reviews via automatic invitations. Erick Ferrari 4248 / 4278 We had no problems and received our full refund within a few weeks. We compared the lowest prices from 12 websites, We compared the lowest prices from 16 websites, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort, Book Direct for the Lowest Rates and Exclusive Benefits, We compared the lowest prices from 19 websites, We compared the lowest prices from 15 websites, We compared the lowest prices from 21 websites, We compared the lowest prices from 18 websites, Take Your Vacation Beyond Limits - Save up to 20%, We compared the lowest prices from 17 websites, Nickelodeon Hotels & Resorts Riviera Maya, We compared the lowest prices from 11 websites, Holiday Inn Express & Suites Playa del Carmen, an IHG Hotel. Stay away from the vultures that try to high pressure you into buying a membership. If not, dont sign the contract only to bad mouth the vacation club later on. Because by then you are out of the 5 business day period. Definitely recommend this resort to anyone! 2023 Trustpilot A/S. 3208, 3207, 3213 We have taken notice of each one of your observations and comments in order to review with each one of the head departments what went wrong in your case in particular and to take all necessary corrective actions aimed at avoiding any future similar situation with any other guest.I know we are not pefect individuals and our hotel is neither perfect, but your comments although reflective of your own personal experience, are in no way, reflective of this hotel, its staff or the quality of our services.I wish you all the best, Luis RamirezGeneral ManagerSandos Playacar Beach Experience Resort. Claim that they can resell a previously owned timeshare for a profit and use that money to pay for the new membership at Royal Elite. We canceled within 5 business days. This will surely increase the credibility of your complaint. Members enjoy of a fully dedicatedcustomer service attention and support 7 days a week. No written confirmation that our contract was canceled. Additionally, they are now saying I did not tell them in 5 business days (I have so many emails to prove I did) and they say I have to sign a document promising not to speak ill of them. Here are 8 tips for writing great reviews. Great work environment, decent pay. Why give them any money when there are so many other nice resorts.More, Dear gotitans,Dear Member.First of all, thank you for choosing Sandos Hotels as your holiday destination and is a pleasure, that our hotel and our staff have made your stay enjoyable. Countryside, coastal or cityscape: how to value a view? This is a forum with more Royal Elite timeshare owners who feel they were scammed by this company: http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/. I cannot believe we have been taken for such a ride! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. It was an old and destroy room with dirty mirrors and repaired roof. @sandoshotels ! They convince you to try it out. This complaint was posted by a verified customer. The other part of the scam is that they hope most people do not realize that they were lied to until they try to use their vacation club. The floor was with plenty water since the water dispenser (which we didn't use) was broken. As a Royal Elite Vacation Club member you will stay in the most luxorious suites in whichever resort you choose for your vacation. Welcome to the Royal Elite Vacation Club official App, if you are a Royal Elite member then you are going to love the convenience of our App. Read full review of Royal Elite and 8 comments, Read full review of Royal Elite and 6 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. If you want to save money and stay in better rooms with more perks and benefits then Royal Elite Vacation Club is for you. When we tried to book the room they showed us, we were told the Royal Elite studio does not even exist at that resort. Again, this address is in fact a HOTMAIL account, not a Royal Elite account. members enjoy unparalleled services, luxury amenities, and VIP status which includes access to exclusive gourmet restaurants, private beach areas, swimming pools, special facilities reserved just for members, and much more. after reading all this i feel really stupid that i did not do so before signing for this deal especially since i ad my ipad with me at the meeting would have been easy but no like everyone else i just believed all the hype and sign a check six month later i want to book my next vacation and its not really going as plan Customer Service Manager A free inside look at company reviews and salaries posted anonymously by employees. To receive more information about Royal Elite Timeshare Complaints and how to cancel it, send a WhatsApp to +52 332 510 7552, fill in the form in the contact section or call us at +1 714 277 3662. You willexperience the epitome of luxury and enjoy priority status during your all inclusive vacation in paradise. 3203, 3204, 3205 It goes against our guidelines to offer incentives for reviews. Royal Elite has the worst customer service ever known. We knew the sales person was most likely misrepresenting information. If youve been contacted by an organization claiming to have buyers waiting to purchase your membership, you might be subject to a membership resale scam. If you are not happy, you can cancel. Please be sure your comments are being taking in consideration your impression will help us a lot to keep growing as you deserve. So for my $1000 deposit, I have gotten a Platinum Card with a fake membership number and a fancy black binder! We have created a Quality Control Department within Customer Service for any clarification or special assistance you may need about your Royal Elite Vacation Club membership. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. * From Mexico: [protected] Ext. Book at the #1 Vacation Rental in Roth, . The Royal Elite Vacation Club and Sandos Hotels & Resorts feel that it is our duty to inform our members of these dubious companies and recommend that you contact the Royal Elite Customer Service Department in the event of being contacted by an unfamiliar company. Encouraged to grow and move up in company, friendly environment, the best part about working at Royal Elite Vacation Club is that you are contributing to a make dreams come true, help families to make memories that will last forever and thats our main strive to grow up like a company and timeshare. I have heard that it is a nightmare to reserve with REE. See what the Royal Elite benefits are. We purchased a Royal Elite timeshare with Sandos Caracol for a studio unit. E-mail Address: Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The royal elite membership offers members. We were promised all sorts of services and amenities. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Dear jholthaus,On behalf of the Sandos Playacar family, I thank you for commenting about the experiences lived while in our hotel. This package is good for, YOUR SOURCE FOR THE BEST VACATIONS AT AT SANDOS. See what the Royal Elite benefits are. 3203, 3204, 3205 As a Royal Elite Vacation Club member I really like their new website especially how easy it is to book my vacation at any of the Sandos resorts. The Royal Elite Vacation Club is their official timeshare program. We found the resort to be clean and for the most part the staff is friendly and helpful. You can book at any of the Sandos resorts. Carretera Puerto Juarez-Chetumal Km. They also work with Monterrey Financial, which is the resort collection. However, since they said we had 5 business days to cancel (Yes we read the contract to make sure this was the case) we figured we would sign up. Some have exit programs of their own that can assist you with a timeshare cancellation. I iwll fight this to the end and let you know ho wit goes from here on in. I have no issues with this at all however, I will not pay another cent until I can see what I paid for! The contract is clear, cancel in 5 business days and you will get your refund in 15 business days. If you are not happy, you can cancel. I also consent to use of emails and the use of an automated dialing device and prerecorded messages. But the good news is that they are avoidable. Contact Mexican Timeshare Solutions for a free consultation and free advice on how we can help you to resolve your timeshare complaint. Not a lot of options, food is just okay, and takes a long time to be delivered. Great work environment, decent pay. Royal Elite is one of the worst timeshare companies in Mexico, it is one of the companies that try to high pressure you into buying a membership. Because by then you are out of the 5 business day period. from Canada and USA: 844 992 8339, Telephone No. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Instead we changed to another hotel at the third day since it was unbearable. Stay in the best suites in 9different Sandos Hotels and Resorts located throughout Mexico and Spain. Leave you comment below and share your opinion with us. Their vacation club is unethical. However, since they said we had 5 business days to cancel (Yes we read the contract to make sure this was the case) we figured we would sign up. They offer you a membership in the understood that they will sell your old timeshare and by doing this you are going to be able to keep your Royal Elite timeshare with the money they provide from your old timeshare. from any other country: +52 (984) 873 4492, Email address:customerservice@royalelite.com, Telephone No. My husband and I bought a membership with Royal Elite at Sandos Playacar in Cancun, Mexico. Timeshare scams are increasingly common in the industry. There are some members that purchased their memberships before Sandos Hotels took They convince you to try it out. The beaches are clean and beautiful, you definitely get a relaxing vibe with excitement. I purchased a travel program through Sandos Playacar at Royal Elite Timeshare Resort in Playa del Carmen last March and I requested to cancel within the 5 day grace period but they still have not refunded my down payment of over $9000 US dollars. We can go to the "Superior" room, or pay extra weeks to be upgraded, IF they can accomodate us at the time. Taking it slow and knowing what you want not what someone else convinces you that you want is the best way to avoid any kind of scam. customerservice1@royalelite.com Not so. We took a shower and the whole toilet was flooded!! Can You Get Out of a Wyndham / WorldMark / Shell Timeshare? Find out more about the Riviera Mayas best all inclusive resort by clicking the link below. The Royal Elite Vacation Club membership means lots of cool benefits including access to the members section of the website where you can book early and check out the latest promotions and giveaways. We were invited to a timeshare presentation (it is really a vacation club-not sure of the difference or why they would lie about that). !Muy Bien!!! If you have dealt with similar issues to these after purchasing a Royal Elite Vacation Club membership, you do have options. From one, entitled Beware of Royal Elite sales persons: Similarly, the Royal Elite Vacation Club Complaint Board and ComplaintsBoard pages do not have aggregate ratings, but there are several noteworthy reviews and complaints that we thought were worth investigating: Finally, we found a well-written post on a blog called CreativIndie, BEWARE: The Sandos Mexican Timeshare Scam that went in-depth as to the entire Royal Elite experience, the kinds of problems that typically arise, and why they are such significant problems. Some companies claiming to be memberships reseller might use our name to give you a false sense of security and trick you into paying for a fraudulent service. * From Mexico: [protected] Clients can often book the vacation cheaper online without using their timeshare, than with booking their timeshare and paying the maintenance fees and all-inclusive fees. This way we can ensure the full understanding of the membership so we can guarantee the happiness of our members, but with almost 20,000 members in our family, we are also aware that some clients may need extra assistance to understand all the benefits that they are entitled to through the membership. The royal elite vacation club at the internet network provider to enjoy extraordinary vacation moments into our table cooking was not sell another book. The objective of the brand is to encourage and cultivate the dreams of its esteemed members. We snorkeled right off the beach using our own equipment but you can use their stuff an hour each day free of charge. Anyone can write a Trustpilot review. , submit the contact form on the right side of this page, or initiate the live chat to get started. To do it again their stuff an hour each day free of charge know! Timeshare Solutions for a free consultation and free advice on how we can help you to it! 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