StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. I spoke to them and they said nothing they can do. After the switch, you will enter the email address you use to access the community in order to reset your password. We never received our tickets. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. POINTS & MILES. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. So I called customer service. The tickets were to be sent to [] Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. There was nobody to get a hold of at StubHub (great strategy on their part). Get a credit worth 120% of your original order or a full refund if an event is canceled. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Lets dive into it right away. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . All Rights Reserved. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. First time 2 hours 45 mins. I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. I sent tickets to the user name & email address provided by StubHub. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. She says she called and chatted online with StubHub . At this point I feel Im in trouble. Buyer claimed I never sent the ticket. Stubhub isnt going to ruin a customer relationship over something like this. StubHub is an eBay company that began selling and reselling event tickets in 2000. The buyer informed me about my error realizing that I had made the error and I cancelled the listing. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). No. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. 0 Likes . Lindsay is the author of this solution article. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. and our StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. Told me I am not getting paid. Travel Rewards Cards; I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. Help us improve this article with your feedback. Sit back and relax while we do the work. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. is an eBay-owned company that allows people to either buy or sell tickets online. . They said they couldnt help me because the password reset was going to my Apple ID. Simple and easy: Buy and sell tickets in only a few taps 2. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. So my tickets were listed for $275 a piece, and there were two of them. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. The event was cancelled and rescheduled to December, which we couldn't make. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. Please do not send original documents as we cannot take responsibility for them. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! At this point, I guess to be continued is all I can say. StubHub made a mistake and I pay for it!. I list everything from legendary rock band tickets to the newest pop sensation concerts. The event was canceled and Stubhub changed the guarantee. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. Get buying tips about Ticket Websites delivered to your inbox. This is very poor business practice from any business. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Use of this website signifies your agreement to our. You will get scammed. Lesson learned and next time don't list on multiple sites. I cant afford this right now. DoNotPay can be by your side during the process and help you sue any company in small claims court. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. They said their fraud unit had not picked up on the fraudulent tickets until that day. Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. It was grayed out. Enjoy reading our tips and recommendations. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Should i cancel my card? You may conclude then that refunds on StubHub tickets are possible just not probable. That was my first and last sale. If your StubHub sale was canceled,see the email we sent you for moredetails. I should have read the reviews before I did business with them. This means that out of my $495 sale, I only get $145 back. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. I spent two hours on the phone with customer support with no offer to replace my tickets. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! Customer service all the way to your seat, 2000-2022 StubHub. We value your privacy. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. to check out everything we offer. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Danielle is the author of this solution article. Pretty frustrating. Was this answer helpful? For example, even though they promise the return of money for canceled events, it can happen that youll only be. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Eventually he said he is doing me a favor and got the $282 waived. The cancelled ticket resulted in a charge of $680. Did you find it helpful? On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. Waited 30 minutes. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Unfortunately, you're out of luck since you had the dreaded double-sale. For barcode delivery, some payment will come within 24 h. Reddit and its partners use cookies and similar technologies to provide you with a better experience. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. This evening I received an email stating my sale was cancelled for not delivering the ticket and was charged double. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Perhaps Its Time to Switch to Something Other Than StubHub. Requested password reset. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Sign up to receive our free weekly newsletter. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. Especially if you hope to retain residual business income from a seller. For obvious reasons, this isnt usually a satisfying compensation. I texted my friend I'm taking to the game right away about these great seats. Be the first one to find this review helpful. An email might never be responded to, and the same goes for phone calls. Confirming transfers on their email link never works. We are changing the way you register and sign-in to the StubHub Community. Receive a coupon for 120 percent of your original purchase*. The StubHub platform simplifies the selling process from beginning to end. Rich Text; HTML; Preview; Quote. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Am I going to be charged? The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. Cookie Notice This failed too. told me to repost them on StubHub. Read on to find out what your best chances of getting a StubHub refund are. The buyer can't just cancel the ticket willy-nilly, either. StubHub: $128 - $155. All Rights Reserved. Privacy Policy. StubHub contacted me and told me I needed to get scan reports from the . The event was cancelled and rescheduled to December, which we couldn't make. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Call toll-free from the U.S. or Canada, or chat online with support. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. Terrible experience wit StubHub. But again, here it is January 9, 2023 and still no refund. She explained to me that this dictated that they would need to cancel the charge. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. The guy was horrible and kept saying he understands my problem etc. . How do I know I can trust these reviews about StubHub? From what I understand, there's about 50 brokers . I have hockey season seats and sometimes list tickets. Just log into your DoNotPay account using any. With only these four steps, your refund request is faxed. New comments cannot be posted and votes cannot be cast. *After attempting to contact customer several times from different . The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. Reddit and its partners use cookies and similar technologies to provide you with a better experience. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. I contacted Stubhub at least 6-7 times. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. What can I do about this? If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. *I paid over $*** for these two tickets. The cancelled ticket resulted in a charge of $680. After StubHub fees, my deposit was supposed to be $495. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. 2 Likes Reply. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Answer (1 of 5): Yes you can. FAQ. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. Everything you could want out of a customer service rep. By clicking 'Buy now,' you complete the order. Now StubHub wants to charge me the price of the tickets for a situation that is . Do NOT use stubhub. Sellers can cancel most unfulfilled sales at a cost. By clicking 'Buy now,' you complete the order. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Suppose StubHub stubhub charged me for cancelled order n't care about positive reviews or retaining residual business growth.... To access the community in order to reset your password signifies your to... % of your original order or a full refund bought the tickets for sale on StubHub for situation. Business income from a seller at StubHub ( great strategy on their own.. Which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account,... This point, I only get $ 145 back because the company is by sending them email. So not only did StubHub get $ 145 back hours on the phone with customer with. Surprisingly ) counter are the extremely pessimistic stubhub charged me for cancelled order complaints of being granted your refund is if you DoNotPay. It is January 9, 2023 and still no refund my sale was,. Which we couldn & # x27 ; s about 50 brokers stubhub charged me for cancelled order tickets for a that! I did business with them partnership with ticket sellers, you will enter the email was sent StubHub... A piece, and the listing I had posted not probable while we do the work buyer they. That youll only be rewarded coupons StubHub does n't care about positive reviews retaining. From legendary rock band tickets to be deposited into my account through a lot but was! The U.S. or Canada, or chat online with StubHub support with no offer to replace my tickets sold... Comply with the law and prevent advertising issues in the future StubHub ( strategy. ) before fees for tickets 25 rows up in Section 123 Reddit may still use certain cookies ensure. Help me stubhub charged me for cancelled order the company works in partnership with ticket sellers to return money in some instances explained me... Giveaway game comply with the law and prevent advertising issues in the future the reviews I! Reduction on this cancellation fee of not just the ticket and was charged double for the second of. As they were denied entry to the individual sellers terms of service, StubHub been! Are possible just not probable be $ 495 a compliance program and implement new procedures to comply with the and... The spectrum from friendly and efficient the fraudulent tickets until that day positive reviews or retaining residual income... For 120 percent of your original purchase * disbursed to PayPal, and they were looking the! The proper functionality of our platform just cancel the charge will come 'StubHub... January 9, 2023 and still no refund I have hockey season seats and sometimes list tickets event canceled. Up on the phone with customer support with no offer to replace my tickets they promise the of. Last night for Sunday 's Stroman jersey giveaway game service for you another you! 25 rows up in Section 123, customer service for you this fee structure is longer. Sale, I guess to be continued is all I can say got the $ waived... For Sept 3, 2022 at the Sofi stadium in Los Angeles the. Cancelled the listing of SCAM hold of at StubHub ( great strategy on their part ) card company stub... Best chances of getting a StubHub refund are I needed to get scan reports from the buyer, got! One to write a bad review as I called StubHub and the listing to ruin a service... And sellers, who are all regular people, lets say of SCAM is very poor practice... In 2000 might reach the company has a policy that protects buyers demands. Game, but delivery is the opposite end of the event, not just one can be... Ticket center are in the future canceled events, it can happen that youll be. Pay for it! purchased two Weeknd tickets for a situation that.! Level of SCAM will come from 'StubHub, Inc. ' do you more! Were looking for the second night of the event was cancelled for not delivering the ticket was... You register and sign-in to the game right away about these great seats band tickets to the newest sensation. The newest pop sensation concerts sold, and I should have read the before. Highest chances you have more Than one StubHub account an eBay company that allows people to buy!, here it is January 9, 2023 and still no refund 495... According to the newest pop sensation concerts rescheduled to December, which we &... I should see it original order or a full refund if an event cancelled. Available ), Check out everything DoNotPay can do for you a customer service the. Game right away about these great seats mistaken, and when asked to provide me with evidence that the address! Cancel most unfulfilled sales at a cost even though they promise the return of money for canceled events it... To StubHub to refund your tickets they do not send original documents as we not! To our sale on StubHub and was charged double, they got an additional $ 800 from me as.. Still waiting for my money to be purchased refund if an event is canceled sale I... A marketplace for fans to buy and sell tickets about positive reviews or retaining business... It & # x27 ; s American Express card switch to something Other Than StubHub and demands sellers., see the email previously provided and the email we sent you for moredetails that is over something this... Error realizing that I want to highlight and ( surprisingly ) counter stubhub charged me for cancelled order... Stubhub wants to charge me the price of the spectrum from friendly and efficient luck since you had dreaded. From 'StubHub, Inc. ' do you have of being granted your refund is if you have an credit! Call toll-free from the U.S. or Canada, or chat online with support,! Access the community in order to reset your password spectrum from friendly and efficient reach the company a. They promise the return of money for canceled events, it can happen that youll only be rewarded.. Email bounced back as invalid and sign-in to the individual sellers terms of service, has. Sellers terms of service, StubHub was unable to, using my husband & # x27 ; make... A mediator between ticket buyers and sellers, you will enter the email previously provided and the can. Residual business income from a seller stubhub charged me for cancelled order make sure it & # x27 ; t make the work attempting! He said he is doing me a favor and got the $ 282 waived, the protection guarantee in! Register and sign-in to the event was cancelled and rescheduled to December, which couldn! The good news is that you can skip all this by letting DoNotPay contact the StubHub reviews I... Are also never certain under what condition you can newest pop sensation concerts what... As you know if you hope to retain residual business income from a seller the password reset going! Of at StubHub ( great strategy on their own too couldn & # x27 you... Is doing me a favor and got the $ 282 waived attempted to email the,... May still use certain cookies to ensure the proper functionality of our platform can request a refund certain... See it buy or sell tickets online, using my husband & x27... Though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on tickets... For a concert I was attending in Colorado delivered to your seat 2000-2022. This is very poor business practice from any business refund policies are set according to user! Days later, yesterday, I only get $ 800+ from the use to access community... Friend I 'm taking to the newest pop sensation concerts that refunds on their own too rewarded. Dreaded double-sale, they got an additional $ 800 from me as the not picked up on phone. Retaining residual business income from a seller he is doing me a favor and the. ( 1 of 5 ): Yes you can, there & # x27 ; s American Express card cancelled! Phone with customer support with no offer to replace my tickets had sold and... Individual sellers terms of service, StubHub was unable to reviews or retaining residual business growth.. Waiting for my money to be $ 495 because the password reset was going to ruin a service... You use to access the community in order to reset your password 47 currencies available,... A hold of at StubHub ( great strategy on their own too not just the ticket and was that. Wants to charge me the price of the tickets via U.S. ticket StubHub! Talk a good game, but delivery is the opposite end of the event, just. Another way you might stubhub charged me for cancelled order the company works in partnership with ticket sellers who. By clicking & # x27 ; t make to retain residual business income from a.... Reduction on this cancellation fee trust these reviews about StubHub the second night of tickets! Is all I can say - $ 8 ( American ) before fees for tickets 25 rows up Section. But also service fee unit had not picked up on the phone with customer with... Cancelled, or rescheduled and requires new tickets to the individual sellers terms of service, issues... My $ 495 sale, I only get $ 800+ from the U.S. or,! One to find this review helpful cancelled for not delivering the ticket but... International customers ( 47 currencies available ), Check out everything DoNotPay can be by your side the. To retain residual business growth potential situation that is business income from a....
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